“I called Deborah on Monday morning to quote and expedite a new policy for the two new Alabama stores for Mercer. Within 2 hours, she had quoted us, secured a policy AND sent over insurance certificates for us. In addition to this, she started securing a quote for us on the other existing 8 stores.
I’m so impressed by this and wanted you to be aware that it is because of her actions AND positive attitude in the complete chaos that I presented her with, I hope to switch all of our Mercer insurance to you guys. As I have said to Rick throughout this week, it is one thing to get some numbers for the insurance, but the customer service aspect is going to win me over every time.
I cannot convey how truly appreciative I am that Deborah was there in the chaos. She is the BEST.”